Sophos Product Life Cycle Information

This information is a summary of the warranty and update cycle of FortiGate products. It will be divided into 3 parts.

1. End-of-Sale (EOS) date – The EOS date is the final day to purchase the product above. However, this date is subject to stock availability in your region, both in our warehouses and with your local distributors.Once all our stock is depleted, all our product SKUs will be inactive and new orders placed with Sophos can no longer be processed.
2. Last Renewal Date – Last opportunity to extend subscription services and technical support. Subscription and support extensions are not possible beyond the EOL date.
3. Advisory support – During this period:
   • We will process RMAs but no longer offers product updates or bug fixes of any kind.
   • The access point will continue to work on the last supported firmware version.

   RMAs: Will be processed for any model with a valid warranty or support license (if the same model is not available, an equivalent model will be supplied as a replacement) only after the hardware has positively been identified as faulty by us.

   Support: Calls for RMAs and general technical support issues will continue to be accepted. However, if the issue is determined to be a product defect, it will not be fixed.

4. End-Of-Life – Date when support for the product ceases. RMAs for this product will no longer be processed.